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B Therapy | Professional Massage, Bodywork & Skincare
B Therapy | Professional Massage, Bodywork & Skincare
Last updated: 9 November 2026
Last updated: 9 November 2026
At B Therapy, your privacy, confidentiality and trust are important.
At B Therapy, your privacy, confidentiality and trust are important.
As an independent professional practice, B Therapy is committed to handling personal and health information responsibly and in accordance with UK data protection legislation.
As an independent professional practice, B Therapy is committed to handling personal and health information responsibly and in accordance with UK data protection legislation.
This Privacy Policy explains what information is collected, how it is used, how it is protected and your rights regarding your personal data.
This Privacy Policy explains what information is collected, how it is used, how it is protected and your rights regarding your personal data.
Who Is Responsible for Your Information?
Who Is Responsible for Your Information?
B Therapy is an independent massage, bodywork and skincare practice based in Grays, Essex.
B Therapy is an independent massage, bodywork and skincare practice based in Grays, Essex.
B Therapy, operated by Beata Sysa, is responsible for the personal information collected and used in connection with its services.
B Therapy, operated by Beata Sysa, is responsible for the personal information collected and used in connection with its services.
Contact: 07785 107913
Contact: 07785 107913
For enquiries regarding your personal information, please contact B Therapy directly.
For enquiries regarding your personal information, please contact B Therapy directly.
Information We Collect
Information We Collect
To provide safe, personalised and professional treatments, B Therapy may collect:
To provide safe, personalised and professional treatments, B Therapy may collect:
- Full name, date of birth and contact details
- Residential address
- Appointment and booking history
- Relevant medical conditions, injuries, allergies and medication
- Lifestyle information relevant to treatment suitability
- Consultation forms, assessments and treatment notes
- Skin analysis results, treatment progress and aftercare recommendations
- Payment and transaction information
- Relevant correspondence and communication preferences
Only information reasonably necessary for treatment, client safety, appointment management or legal and business obligations is requested.
Only information reasonably necessary for treatment, client safety, appointment management or legal and business obligations is requested.
How Your Information Is Used
How Your Information Is Used
Personal information is collected and used to:
Personal information is collected and used to:
- Manage appointments and communicate booking details
- Assess treatment suitability and identify contraindications
- Personalise treatments according to individual needs
- Maintain accurate consultation and treatment records
- Monitor treatment progress and provide aftercare recommendations
- Process payments, treatment packages and gift vouchers
- Respond to enquiries and client requests
- Maintain financial records and meet legal obligations
- Send marketing communications where legally permitted
Your personal information is never sold to third parties.
Your personal information is never sold to third parties.
Health Information & Confidentiality
Health Information & Confidentiality
B Therapy collects relevant health information to ensure treatments are suitable, safe and tailored to your individual needs.
B Therapy collects relevant health information to ensure treatments are suitable, safe and tailored to your individual needs.
Health information is considered sensitive personal data and is handled with additional care and confidentiality.
Health information is considered sensitive personal data and is handled with additional care and confidentiality.
Where explicit consent is relied upon to process health information, it will be requested separately during the consultation process.
Where explicit consent is relied upon to process health information, it will be requested separately during the consultation process.
Clients are responsible for providing accurate information and informing B Therapy of any relevant changes to their health before subsequent appointments.
Clients are responsible for providing accurate information and informing B Therapy of any relevant changes to their health before subsequent appointments.
Health information is not used for marketing purposes without an appropriate lawful basis and any required consent.
Health information is not used for marketing purposes without an appropriate lawful basis and any required consent.
Legal Basis for Processing Information
Legal Basis for Processing Information
B Therapy processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
B Therapy processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Depending on the purpose, information may be processed on the following grounds:
Depending on the purpose, information may be processed on the following grounds:
- Contractual necessity: To manage appointments, provide treatments and fulfil purchases.
- Legal obligations: To maintain financial records and comply with applicable laws.
- Legitimate interests: To manage the practice, respond to enquiries, maintain security and protect legitimate business interests, where these are not overridden by individual rights.
- Consent: Where required, including certain marketing activities and the processing of sensitive health information.
Health information is subject to additional legal protections, including the requirement for an applicable special-category processing condition.
Health information is subject to additional legal protections, including the requirement for an applicable special-category processing condition.
Where processing relies on consent, this can be withdrawn at any time without affecting the lawfulness of previous processing.
Where processing relies on consent, this can be withdrawn at any time without affecting the lawfulness of previous processing.
Booking, Payment & External Providers
Booking, Payment & External Providers
B Therapy uses trusted third-party providers to support its services.
B Therapy uses trusted third-party providers to support its services.
These include:
These include:
- Fresha: Online bookings, client registration, digital consultation forms, appointment reminders and treatment records.
- PayPal: Secure online payments, prepaid treatment packages, gift purchases and available instalment options.
- SumUp: Secure card payment processing.
Individual treatments are normally paid for following the appointment, while treatment packages require advance payment.
Individual treatments are normally paid for following the appointment, while treatment packages require advance payment.
B Therapy does not directly store clients' full payment card details.
B Therapy does not directly store clients' full payment card details.
External providers may process certain personal information in accordance with their own privacy policies and applicable data protection obligations.
External providers may process certain personal information in accordance with their own privacy policies and applicable data protection obligations.
Where personal information is transferred outside the UK, appropriate safeguards must be applied where required by law.
Where personal information is transferred outside the UK, appropriate safeguards must be applied where required by law.
Marketing Communications
Marketing Communications
B Therapy may occasionally share information about new treatments, special offers, seasonal promotions and practice updates.
B Therapy may occasionally share information about new treatments, special offers, seasonal promotions and practice updates.
Marketing emails, text messages and similar communications are sent only where clients have provided appropriate consent or another lawful marketing exception applies.
Marketing emails, text messages and similar communications are sent only where clients have provided appropriate consent or another lawful marketing exception applies.
Clients who have opted in to marketing through Fresha may receive relevant communications based on their preferences.
Clients who have opted in to marketing through Fresha may receive relevant communications based on their preferences.
Every marketing communication will provide a straightforward way to unsubscribe or opt out.
Every marketing communication will provide a straightforward way to unsubscribe or opt out.
Choosing not to receive marketing communications will not affect your ability to book or receive treatments.
Choosing not to receive marketing communications will not affect your ability to book or receive treatments.
Essential appointment confirmations, reminders and service-related messages may still be sent.
Essential appointment confirmations, reminders and service-related messages may still be sent.
How Your Information Is Protected
How Your Information Is Protected
B Therapy maintains historical paper consultation records dating back to 2021, while all new client consultations and treatment records are now managed digitally through Fresha.
B Therapy maintains historical paper consultation records dating back to 2021, while all new client consultations and treatment records are now managed digitally through Fresha.
Historical paper records are stored within the practice, and digital records are maintained through Fresha's platform.
Historical paper records are stored within the practice, and digital records are maintained through Fresha's platform.
B Therapy takes appropriate measures to protect personal and medical information against unauthorised access, loss, misuse or disclosure.
B Therapy takes appropriate measures to protect personal and medical information against unauthorised access, loss, misuse or disclosure.
All client information is treated confidentially and accessed only when necessary for treatment delivery, client safety, professional recordkeeping or legitimate business purposes.
All client information is treated confidentially and accessed only when necessary for treatment delivery, client safety, professional recordkeeping or legitimate business purposes.
How Long Information Is Kept
How Long Information Is Kept
Client consultation forms, medical information and treatment records are retained for as long as reasonably necessary for professional, legal and insurance purposes.
Client consultation forms, medical information and treatment records are retained for as long as reasonably necessary for professional, legal and insurance purposes.
This applies to both historical paper records and digital records maintained through Fresha.
This applies to both historical paper records and digital records maintained through Fresha.
Retention decisions take account of the type of information, the purposes for which it was collected, applicable legal requirements, insurance conditions and relevant limitation periods.
Retention decisions take account of the type of information, the purposes for which it was collected, applicable legal requirements, insurance conditions and relevant limitation periods.
Records are reviewed periodically and securely destroyed or deleted when no longer required.
Records are reviewed periodically and securely destroyed or deleted when no longer required.
Financial and transaction records are retained for the periods required by applicable tax and accounting legislation.
Financial and transaction records are retained for the periods required by applicable tax and accounting legislation.
Website & Cookies
Website & Cookies
The B Therapy website may use cookies and similar technologies to support website functionality, security and visitor experience.
The B Therapy website may use cookies and similar technologies to support website functionality, security and visitor experience.
Where legally required, consent will be requested before non-essential cookies or tracking technologies are used.
Where legally required, consent will be requested before non-essential cookies or tracking technologies are used.
Visitors may manage cookies through the website's available consent controls and their browser settings.
Visitors may manage cookies through the website's available consent controls and their browser settings.
External booking and payment platforms may operate under their own cookie and privacy policies.
External booking and payment platforms may operate under their own cookie and privacy policies.
Children's & Young People's Information
Children's & Young People's Information
B Therapy may provide suitable treatments to clients under the age of 18, subject to appropriate consultation and any required parental or guardian consent.
B Therapy may provide suitable treatments to clients under the age of 18, subject to appropriate consultation and any required parental or guardian consent.
Personal and health information relating to younger clients is handled with particular care and confidentiality.
Personal and health information relating to younger clients is handled with particular care and confidentiality.
Information is collected only where relevant to treatment suitability, safety and professional recordkeeping.
Information is collected only where relevant to treatment suitability, safety and professional recordkeeping.
Parents or legal guardians may be asked to provide or confirm information where appropriate.
Parents or legal guardians may be asked to provide or confirm information where appropriate.
Your Data Protection Rights
Your Data Protection Rights
Under UK data protection law, you may have the right to:
Under UK data protection law, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restrictions on how your information is used
- Object to certain types of processing
- Request transfer of eligible personal data
- Withdraw consent where processing relies on consent
- Raise concerns about how your information is handled
These rights are subject to applicable legal conditions and exceptions, including obligations to retain certain records.
These rights are subject to applicable legal conditions and exceptions, including obligations to retain certain records.
To exercise your rights or raise a privacy concern, please contact B Therapy directly.
To exercise your rights or raise a privacy concern, please contact B Therapy directly.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Changes to This Privacy Policy
Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes in B Therapy's services, business practices or applicable legal requirements.
This Privacy Policy may be updated to reflect changes in B Therapy's services, business practices or applicable legal requirements.
B Therapy — Grays, Essex
B Therapy — Grays, Essex
07785 107913
07785 107913
Release • Rebalance • Restore
Release • Rebalance • Restore
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