Terms and Conditions

Thank you for choosing me as your massage and facial therapist. To provide the best service possible to my clients I have implemented the following policies.

Cancellation Policy

Could you please respectfully provide me with at least 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice I am unable to fill that appointment time. I understand that emergencies can arise and illnesses do occur. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, please cancel your session. You can cancel or reschedule your appointment 24h before its due free of charge. If failing to do so 10% charge will be applied.

Late Arrival Policy

Could you please arrive 5-10 minutes prior to your first appointment to allow time to fill out any required documents as well as answer any intake questions. The following sessions commence at scheduled time. I understand that issues can arise that may cause you to be late for your appointment. However, please call or message to inform me if this ever occurs so I can do my best to accommodate you. Appointment times are reserved for each client, so I cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your treatment so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return I will do my best to be on time, and if  I am unable to do so I will add time to your session to make up for our late arrival or adjust the service charge accordingly. If more then 15min lateness have been noted without any communication it will be treated as ‘no show’ and you will be charged 30% of your booked service.

Inappropriate Behaviour Policy (Massage Therapy)

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. Treat your therapist with respect and dignity and you will be treated the same in return.

Payments

Payment is taken after the treatment is completed. I accept cash and card methods. In case of gifting the payments can to be arranged prior the session so the person awarded doesn't need to be involved in costing.